Dawn Business Development Services

Raising Your Sales and Business Performance
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  1. Business Planning
  2. What is Customer Relationship Management?
  3. Why CRM?
  4. How to increase revenue and reduce costs

Business, Sales and Customer Growth Strategies for Brisbane Businesses

Thank you and welcome to Dawn Business Development Services (Dawn BDS) – specialists in helping businesses in Brisbane and Queensland use an integrated approach and processes to create effective business strategies and business plans for business growth, sales success and customer retention.

Whether you are a large business or a small business Dawn Business Development Services staff and Affiliates are passionate and experienced in helping business managers and owners increase profits by developing and achieving smart business goals and objectives.

By the way how’s your business going? Good? That’s great but compared to what?  Did you achieve what you wanted or expected? Should it have been better? By how much? What would you like it to be doing? By when?
Business Growth Strategies
Warren Buffet said
"In the business world
the rear view mirror
is always clearer
than the windshield"
  

Would you take a holiday for 2 weeks or 5 years without planning?  Wouldn’t you note down some of the places you want to go to, how you might get there, what you need to take and how much money you will need?  You would probably make an itinerary of some kind.

If it’s important to plan a holiday is not even more important to develop a clear business plan of where you are taking your business that earns $200,000 or $1,000,000 or $6,000,000 each year?
 
Shouldn't you write a business plan showing:
  1. what you want to achieve
  2. which part of the population are most likely to buy your products
  3. why they should buy your products
  4. how you are going to communicate to prospects and customers
  5. what resources your need,
  6. what finance you need
  7. what is your competition
 
Contact Dawn BDS today on 07 3102 4393 to discuss charting the course for your business or click here to email us 
 
 
Relationship Marketing

 
A common rule of thumb is that 20% of customers will stop buying from a business each year.  This means that after 5 years only 32% of your original clients are likely to be with you.  Hopefully by then you have replaced the other 68%!
The above means that not only do you have to find new  customers you need to keep as many existing as possible.
 

The benefits of Relationship Marketing are:

  1. Increased sales
  2. Reduce marketing expenses
  3. Increased profit margins

Relationship marketing requires the co-ordination of all areas of the business from purchasing, transport and warehousing, manufacturing to sales, administration to accounts.  Why?

Because relationship marketing involves identifying the different types of customers, what they purchase or how they interact with a business.  This may mean several people from one customer or client are dealing with different units and people withing your organisation. 
 
What information are they receiving from each of your business units?  Who is responsible for the overall relationship? Is the information consistent? Is the marketing media used the most appropriate for each customer group?  Can your marketing be more cost effective? Do the products sold provide the benefits the customer or client expects?
 
Contact Dawn BDS today on 07 3102 4393 to discuss charting the course for your business or click here to email us 
 

Sales Coaching

Sales success is critical to any revenue generating organisation and its importance is often and should be debated.  However, sales are the ultimate run towards the goal line for your business. 

 

Making sales is critical to your business and your sales people need every advantage you are able to provide from quality products, to defined goals and business growth strategies and business plans then help them generate leads and make sales.

It is important to know the return on investment in sales & marketing i.e.

  • (1-(sales costs+marketing costs)/revenue) = x% ROI or
  • Revenue/(sales costs+marketing costs) = $x in sales for every $ of advertising
People perform better if they know what they have to achieve, how they are going to get there and having the bets possible coaching, training and tools.
 
If you want to increase your sales or increase sales productivity then consider developing or reviewing your current sales and marketing strategies, plans, processes and tools. The key is to create smart business objectives and goals i.e. what, why, where, when and who.
 
 
Contact Dawn BDS today on 07 3102 4393 to discuss charting the course for your business or click here to email us 
 

Customer Relationship Management(CRM) and Customer Retention


Implementing coordinated across business customer relationship management, sales management and business process strategies will have a dramatic impact on increasing your sales and decreasing your expenses.

Customer Relationship Management (CRM) is about creating and building a relationship with your customers to their advantage and yours.  By nature a relationship requires meaningful communication between the parties and treating each other with respect. 

The purpose of CRM is three-fold:
  1. Reduce the need to obtain new customers

  2. Increase the additional sales to existing customers

  3. Reduce the cost of sales

The overall results are customer retention rates and profit margins are increased!

Business planning is often not well co-ordinated across the business.  Sometimes because of insufficient effort given to the planning process or poor communication and assumptions made by those responsible for the planning.

Why is Customer Relationship Management (CRM) and Customer Retention important? 

You have probably spent a lot of money creating and running your business, but have you calculated what each customer cost you and what margin you earn from them. Our work shows the average business spends at least $400-$700 in gaining a customer.  For larger the businesses and those with fewer customers the cost of customer acquisition will be much higher.

Sales team performance is reliant on not only on the products sold, their pricing, but also how they go about prospecting for new customers and sales to existing customers. CRM and customer retention strategies will improve lead generation and proposal conversion.
 
Ultimately the objective is for Prospects to become a Customer and for a Customer to become a Profitable, Repeat Customer.
 
Alternatively a prospect will become a customer but a customer is always a prospect! 

How to increase your sales and reduce your costs?

The action needed is simple yet effective.  The first step is to analyse who your prospects and customers are and what they"look like".  You can then develop effective customer relationship management and customer retention strategies and processes.

The use of technology is not mandatory but in today’s information rich world technology provides efficiencies and speed to market. Technologies reduce duplication of effort and improve communication with staff, customers and prospects.

Strategies + Process + Technology =Improved Business Performance